Privacy Policy

updated 14/02/2025

Contact

If you have any questions after reviewing this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us via email at business@shoplaza.nl

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase. “Personal information” refers to any data related to an identifiable individual. Below is detailed information on what personal information we collect and why:

I - Device Information

• Purpose of collection: We automatically collect information about your device to ensure the website loads correctly and to analyze website usage for optimization.
• Source of collection: This data is gathered when you visit our website through cookies, log files, web beacons, tags, or pixels.
• Disclosure for business purposes: This information may be shared with our processor, Shopify.
• Collected personal information: Web browser version, IP address, time zone, cookie data, pages visited, search terms, and interactions with the website.

II - Order Information

• Purpose of collection: We collect this information to process your purchases, including providing products or services, handling payments, managing shipping, issuing invoices and order confirmations, communicating with you, screening orders for fraud risk, and providing information or marketing in line with your preferences.
• Source of collection: This data is collected directly from you.
• Disclosure for business purposes: This information may be shared with our processor, Shopify.
• Collected personal information: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

III - Customer Support Information

• Purpose of collection: We collect this information to provide customer support.
• Source of collection: This data is collected directly from you.

Minors

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its removal.

Sharing of Personal Information

We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information in their Privacy Policy.
• We may also share your personal data to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or protect our rights.

Use of Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to understand how customers use our site. You can read more about how Google uses your data in their Privacy Policy. You can also opt out of Google Analytics here.
• We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is collected and shared through cookies or similar technologies (which may require your consent depending on your location).
• We use Shopify Audiences to help display ads on other websites to buyers who have made purchases from other Shopify merchants and might be interested in our products. We also share information about your site usage, purchases, and email address linked to your purchases with Shopify Audiences so other Shopify merchants can offer you deals.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page here.

You can opt out of targeted advertising by:

• Facebook
• Google
• Bing

You can also opt out of all other services via: https://optout.aboutads.info.

Use of Personal Information

At [SHOP NAME], we use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you updated about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (GDPR), if you reside in the European Economic Area (EEA), we process your personal data based on:

• Your consent
• The performance of a contract between you and the site
• Compliance with our legal obligations
• Protection of your vital interests
• Carrying out a task in the public interest
• Our legitimate interests, which do not override your fundamental rights and freedoms

Data Retention

When you place an order through the site, we retain your personal information for administrative purposes unless you request its deletion. For more information on your right to data erasure, see the Your Rights section below.

SMS Marketing

We value your privacy and the information you provide in relation to our SMS marketing service. We use this data to send text notifications (e.g., order updates, cart reminders), text marketing offers, and transactional messages, including review requests.
Our website tracks items in your cart, including when you abandon checkout. This information is used to determine when cart reminder messages should be sent via SMS.

Sale of Personal Information

Our website sells personal information as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR (General Data Protection Regulation)

If you reside in the EEA, you have the right to:

• Access the personal information we hold about you
• Transfer this data to another service
• Request correction, updates, or deletion of your personal information

If you wish to exercise these rights, please contact us using the details provided above.

Your personal data is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more details on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA (California Consumer Privacy Act)

If you reside in California, you have the right to:

• Access the personal data we hold about you ("Right to Know")
• Transfer this data to another service
• Request correction, updates, or deletion of your personal data

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us using the details provided above.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. At SHOPLAZA, we use different types of cookies, including functional, performance, advertising, and social media or content cookies.

Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection), so you don’t have to re-enter them every time you return to the website or navigate between pages. Cookies also help us understand how people use our site, such as whether they are visiting for the first time or are repeat visitors.

We use cookies to optimize your experience on our website and provide our services.

Do Not Track

Please note that because there is no industry-wide standard on how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operational updates, legal requirements, or regulatory reasons.

Complaints

If you wish to file a complaint, please contact us via email or mail using the details provided in the Contact section above.

If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.