Veelgestelde Vragen
We invite you to explore the sections below to find answers to your questions.
If you can't find what you're looking for or have additional questions, please don't hesitate to contact us. We're always here to help!
1. General Questions
What is your return policy?
We strive to ensure that you are completely satisfied with your purchase. Therefore, we accept returns of all items within 7 days of the purchase date. For detailed instructions on the return process, please refer to our Return Policy page.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on our website or the carrier’s website.
Can I cancel or modify my order?
We understand that changes may sometimes be necessary. If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
2. Product Questions
Which size should I order?
To ensure you order the correct size, we provide a size chart for each product on the product page. Please refer to this chart for detailed sizing information.
What is the material of this product?
You can find information about the material of each product under the Product Description section on the product page. If you have further questions about the material, feel free to contact us.
How should I care for this product?
Care instructions for each product are listed under the Product Description section on the product page. Following these instructions is important to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be displayed on the product page. If you don’t see the color you are looking for, please contact us, and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We offer various payment methods, including credit cards (Visa, Ideal, MasterCard, American Express, Klarna), and Apple Pay.
Is my payment information secure?
Yes, we take the security of our customers’ payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your data.
4. Shipping Questions
How long will it take to receive my order?
Delivery times depend on your location and the chosen shipping method. You can find detailed information about shipping times in our Shipping Policy.
How much does shipping cost?
Shipping costs vary depending on your location and the selected shipping method. We offer free shipping within the Benelux. For more information, please check our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping for orders within the Benelux. More details about our free shipping policy can be found in our Shipping Information.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. box addresses. Please make sure to provide your full and accurate shipping address to avoid delivery delays.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by sending an email to business@shoplaza.nl.
What are your customer service hours?
Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM. We strive to respond to inquiries via chat and email outside of these hours as well.
How can I provide feedback?
We highly appreciate your feedback. You can send us a message via our Contact Page on our website or email us at business@shoplaza.nl.
Do you have a physical store?
At this time, we do not have a physical store. We work with a warehouse to keep our operational costs low and offer you the best prices.